Lean Healthcare Services - Newsletter Page 2

The last quarter has seen some significant developments in the growth of our Lean Healthcare Services division. We are delighted to announce the appointment of Kelley Williamson as our Business Development Consultant in Denver with effect from September 1. Kelley will have full responsibility for managing our full portfolio of products and services in the US and we wish her well in her new position. The appointment also coincides with the establishment of our new US location in Denver and re-iterates our determination to provide a comprehensive quality service to our customers

We are also delighted with the new educational initiative recently signed with the University of Denver, Daniels College of Business. This agreement will result in the promotion of specific Lean Belt programs that are

Healthcare Green and Black AACSB accredited. Their academic excellence is fast making Daniels the top choice for students around the globe who are seeking to develop distinct careers that bring together personal and professional goals. The Wall Street Journal ranks Daniels College of Business No.3 in the world for Ethical Standards and 9th in the world for academic excellence in corporate social responsibility.

Finally we are announcing in this issue a new CAPM on-line project management program that will provide the necessary materials and resources to align with the Project Management Body of Knowledge (PMBOK® Guide) that forms the focus of the Project Management Institute Certified Associate in Project Management exam.

I hope you enjoy our resource articles this month

from Simon Dodds, consultant vascular surgeon with the Heart of England, NHS Foundation Trust and Carol Buchdahl, manager of organizational learning and leadership development at the Vermont Technical College.

Please email us with your comments and recommendations on how we can improve Lean Healthcare Review for the benefit of you our customer.

John Whelton,

Director of Lean Operations and Education Development,

Leading Edge Group.

instrumental in implementing; customer service, management and leadership programs, crucial conversations, crucial confrontations and Lean for healthcare solutions that aligns with the strategic initiatives of the Hospital. Kelley has worked on a number of Lean projects including operating room from patient admission to discharge; internal medicine – Leaning a clinic; patient admission to discharge – following the patient/paperwork trail; surgery scheduling; grant billing; human Resources

Kelley Williamson, CPLP, and Lean Healthcare Green Belt, has over twenty years of successful process improvement in sales management, performance management, and organizational development with such companies as Software Spectrum, Expanets, Business Technology Consultants, RELERA, and others. For the last three and a half years, Kelley has been the manager of Learning and Development at the University of Colorado Hospital in Denver. She has been

recruiting; central supply and materials management process improvement.