| Value
Stream Mapping (VSM) follows a product or service from beginning to
end, and draws a visual representation of every step in the process
that the product or service goes through – from receipt of
raw materials or source of information, to the processing of that
product or service; to its final distribution or application to the end
customer/patient. A value stream encompasses all the value-add and
non-value-added actions required to bring a product or service to a
customer or patient.
VSM provides a means of identifying wasteful and
non-value-add activities within a value stream, and a platform to
improve quality, efficiency, and productivity. As a result, process
flow for that product or service is improved, while floor
space/capacity requirements are optimized.
The initial step in the VSM exercise is the
development of a current state map that provides a detailed account of
how a selected process works. Based on the findings of this current
state analysis, a future state map is generated. This map provides a
vision of what the organization could aspire to in terms of improving
flow, efficiency, and productivity. The future state map is
subsequently implemented through a detailed plan that is tied to the
organization’s business objectives.
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