| Hospitals are made up of a series of processes
with diverse lines of business, and they need to build their delivery
systems with these in mind. Hospitals need to know what businesses
drive 80% of the value proposition, and streamline their organization
systems and processes to fully support the care delivery process
required for efficient and high quality care.
Commitment and support for any Lean initiative
needs to not only come from top Healthcare Management but, even more
critically, from the ‘bottom up’ for
implementation. Decision making and system development need to be
pushed down to the lowest levels.
Management Consultants are normally engaged as Lean Change Agents
rather than as Lean Facilitators. Healthcare staff should lead Lean
implementation programs, as they are in the best position to better
understand the work environment, issues, challenges, as well as what
will work and what will not. An empowered team is therefore essential
to sustainable improvements and the long-term success of any Lean
initiative. Put simply, Lean will not work without an educated
workforce.
The following are typical performance metrics
associated with Lean Healthcare:
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